In 1957 the Managing Director of Smith's Delivery Vehicles (supplier of ice cream vans to Lyons) was on a sales trip to the United States and saw the new Mister Softee mobile ice cream operation. Eventually he secured the rights to the Mister Softee ice cream brand in the United Kingdom. They then reached an agreement with Lyons and a joint venture was formed. The initial outcome was the launch of the first mobile ice cream vehicle at the 1958 Commercial Motor Show, Earls Court. Mister Softee was run as a franchise operation with the first vans operating in the South West London/Kent borders in the Spring of 1959. With an initial cost of £3,200, a Mister Softee van cost as much as six or seven conventional Lyons Maid vans. However, the cost was progressively reduced and Lyons also began to run their own in-house operation by putting them into their own depots.
Mister Softee went from strength to strength and by 1961 had already established 34 locations in England and one in Wales. With Mister Softee taking off in a big way, Lyons knew they had a winner and decided to take control of the whole business, bringing the whole Mister Softee operation under the umbrella of Glacier Foods Ltd, a Lyons subsidiary. Mister Softee by now had become a Lyons flagship brand with depots nationwide and franchised operations abroad. By 1968 Mister Softee vans were operating in 15 countries from Belgium to Australia.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.