Brothers Huw and Eurof launched their light haulage operations from Llanelli, South Wales, with one van in 1970. They carried furniture, kitchens and piano parts, they soon acquired two small lorries. Seven years later the flourishing company became Owens Road Services. Its blue-liveried trucks becoming a familiar sight on the roads of Wales. The fleet grew taking automotive loads onto the European mainland.
In 1995 a warehouse operation was launched and it clinched its first major distribution deal with a supermarket, before joining the Palletforce network. The workforce grew to over 500, in recent years it has won major contracts - one to distribute goods used in building a huge new UK fuel pipeline, the other with global online retailer Amazon. Storage and warehousing improved with the acquisition of a large facility close to the M4 in Port Talbot. Expansion continued with the opening of Owens' first English depot - in strategically important Droitwich, Worcs.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.