The Great Fire of London, in 1666, devastated a huge area of the City and prompted changes which led to the first organised firefighting in London. In the centuries that followed, the London firefighters developed into a fully trained and well-organised professional group, capable of fighting fires above and below ground and providing a wide range of other rescue and emergency services to the capital.
It is likely that London has had some form of firefighting from as early as the time of the Romans. However, after the Roman armies left Britain in 415 AD, any organised attempts to fight fires were abandoned. Following the Norman Conquest in 1066, King William the Conqueror insisted that all fires should be put out at night to reduce the risk of fire in houses with straw 'carpets' and thatched roofs. William's law of couvre-feu (literally - cover fire) became the modern term curfew. Even so, a huge fire destroyed a large part of the city in 1212 and was said to have killed some 3,000 people.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.