James Robertson's working life began in a thread mill, but because of the recession in the industry, he decided to cut his losses and took up an apprenticeship with a local grocer. The talent that was to make James his fortune, quickly surfaced and just three years later he made the brave decision to go it alone. Little did James know, on that day in 1859 as he stood outside his shop at 86 Causide Street in Paisley Scotland, what fate had in store for him. Despite being shrewd in business, James was a kind, charitable man and one day he took pity on a struggling salesman and agreed to buy a barrel of bitter oranges from him. James had known only too well that the oranges would not sell well, but what he did not realise was that his act of kindness would change his whole life. Rather than see the offending oranges go to waste his wife hit upon the idea of making them into marmalade to be sold in the shop.
Marion's clear tangy 'Golden Shred' marmalade was an instant success. James was not slow to realise the full business potential that his wife had uncovered and set about perfecting her original recipe. It was then that the secret of the delicious Robertson's flavour was revealed. Somehow James had found a way to remove the bitterness of the orange whilst still retaining what he called "the highly tonic value of the fruit".
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
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