Edward Stobart, son of the founder Eddie Stobart, took over the helm from his father who had founded the company in the 1950s, dealing mainly in agricultural products in Cumbria. In the 1970s, the company was incorporated as Eddie Stobart Ltd, when the business passed to Eddie's son Edward Stobart. Edward developed the road haulage side, steering the operation towards the international logistics haulage company it is today. Edward stepped down in 2003 and after a series of complex takeovers, the business is now represented by his brother William, along with Chief Executive Officer, Andrew Tinkler and has developed into an intermodal logistics company. Together they control the Eddie Stobart empire, still centred in Carlisle in Cumbria, but operating around 6 million square feet of state-of-the-art storage facilities throughout the UK and Europe. They employ over 5000 staff between their 40 sites, with a fleet of around 1850 trucks and 3000 trailers, as well as rail services and a port.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.